Terms and conditions of use


In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (the "Law"), the company called "MEXICONSENTIDO" also known as "MEXICONSENTIDO", responsible for the use and protection of your Personal Data, and In this regard, we inform you of the following:

Your data will be collected and processed under the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, in accordance with the provisions of the aforementioned Law.

For what purposes will we use your Personal Data?

The Personal Data that we collect from you, we will use for the following purposes that are necessary for the development of our services:


Contact and identify him. Provision of online sales services of tourist products and services, vacation packages. Purchase of vacation packages. To make travel arrangements through our website easily, quickly, comfortably and safely. To inform you about the status of your reservations and purchases of vacation packages.

Offer you our tourist services. Online assistance for our services through the use of online tools or by telephone. To carry out the collection and billing of our services. Evaluate the quality of our services. Respond to their opinions, complaints and suggestions. Contact him via telephone, email, regular mail and any other means in relation to the informative and promotional purposes of the company.


Additionally, we will use your personal information for the following purposes that are not necessary for the requested service, so that they allow us and thus facilitate us to provide you with better service.

1 To facilitate the use of our internet portal mexicoconsentido.com

2 Development of our services

3 Evaluate the quality of our services

4 Promotion and marketing of products and services

5 Creation of internal statistics

6 Statistical and Internal Analysis Purposes

What Personal Data will we use for these purposes?

To carry out the purposes described in this Privacy Notice, the information requested from the user on the website is the following:

-Identification data, such as Full Name (Official Identification with Photograph), Date of Birth, Age, Photograph, Landline or mobile phone number, (private), address (private and fiscal), the image of the holder when entering to the MEXICONSENTIDO facilities through video surveillance and security cameras, email, marital status, (Federal Taxpayer Registry RFC), unique Population Registry Code (CURP) and interbank code, if applicable.

-Data used for the online purchase service we request the credit or debit card information which are: Full Name, Card Number, Security Code, Expiration Date of the same in accordance with articles, 8 °, 10 ° and 37 ° of the Law are not considered data that require your express consent to be used.

In "MEXICONSENTIDO" we do not handle or request sensitive Personal Data; understood as such: those Personal Data that affect the most intimate sphere of its owner, or whose misuse may give rise to discrimination or entail a serious risk for it. In particular, those that may reveal aspects such as racial or ethnic origin, present and future state of health, genetic information, religious, philosophical and moral beliefs, union affiliation, political opinions, sexual preference are considered sensitive.

Security Measures and Limits of Liability

We are committed to offering security and confidentiality of the data you provide us when contracting an online service, so we have a secure server under the SSL (Secure Socket Layer) protocol in such a way that the information is encrypted for his protection. Once we receive your data transmission, we make reasonable efforts to guarantee its security in our systems, however, we cannot guarantee total security of information transmissions made over the Internet due to external violations of our server software and firewalls. , so the transmission of data via the Internet will be at your own risk.

Social networks

Social networks such as Facebook®, facebook messenger ®, Youtube®, Pinterest®, Instagram®, Google+®,Tumblr®,Snapchat®,reddit®,vine®,wechat®,Skype®,line®, Qzone®, QQ®, Weibo®, Telegram®, Twitter®, Linkedin®, Whatsapp® and/or the others that are available constitute a platform for communication and interconnection between digital platforms of the different users, are unrelated to "MEXICONSENTIDO" and, therefore, Therefore, they are not under your responsibility.

The information you provide within social networks in which "MEXICONSENTIDO" participates as a user, does not constitute or form part of the Personal Data subject to the protection of this Privacy Notice, being the responsibility of the company of that platform and of who publishes it.

Who do we share your personal information with and for what purposes?

We inform you that your Personal Data is shared, within the country with the following people, companies, organizations and authorities other than us, for the following purposes:

Recipient of personal data

Country (optional)

Purpose of the Transfer

External advisors


United States of Mexico.

Advice regarding best practices in the services offered to the client and optimization of quality controls and internal organization.

Local, state and federal authorities, as well as public agencies such as the Secretary of Finance and Public Credit, INFONAVIT, IMSS, and those indicated by law.

United States of Mexico.

Compliance with tax obligations, notifications, requirements, legal documents and those indicated by law.

It is important to note that the third parties to whom your personal data is transferred will be bound by the same terms of this Privacy Notice and will comply with the corresponding security and confidentiality measures.

I consent and authorize my Personal Data to be processed and transferred in accordance with the provisions of this Privacy Notice.

I consent and authorize my Personal Data to be processed and transferred in accordance with the provisions of this Privacy Notice.

I do not consent and authorize my Personal Data to be processed and transferred in accordance with the provisions of this Privacy Notice. If you do not express your refusal for said transfers, we will understand that you have granted it to us.

What are the rights of the Personal Data Owner?

In accordance with the provisions of the Federal Law on Protection of Personal Data Held by Private Parties, as of January 6, 2012, you may, as the owner of Personal Data, exercise your rights of access, rectification, cancellation and opposition. , which are known under the acronym of "ARCO Rights" (as long as it is legally appropriate). Likewise, you can revoke, at any time, the consent that you have granted and that is necessary for the processing of your Personal Data, or limit the use or disclosure thereof. The corresponding procedure for the user to exercise their ARCO rights and revoke the consent granted to "MEXICONSENTIDO" for the handling of their personal data is through the following email: informes@mexicoconsentido.com

The Rights described above are exercised through the respective request through the aforementioned email and you must attach your necessary data such as: name and address or some other means for notification purposes regarding the case.

In a maximum period of 15 business days we will attend to your request and inform you of its origin. Thus "MEXICONSENTIDO" advises the user to update their data every time they undergo any modification, in order to provide a better service.

How can you access, rectify or cancel your Personal Data, or oppose its use?

You have the right to know what Personal Data we have about you, what we use it for and the conditions of use we give it (Access). Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification); that we eliminate it from our records or databases when it considers that it is not being used in accordance with the principles, duties and obligations set forth in the regulations (Cancellation); as well as oppose the use of your Personal Data for specific purposes (Opposition). These rights are known as ARCO rights.

For this, it is necessary that you send the request in writing to "MEXICONSENTIDO", or via email to informes@mexicoconsentido.com. How can you revoke your consent for the use of your Personal Data?

You can revoke the consent that, if applicable, you have given us for the processing of your Personal Data. However, it is important that you take into account that not in all cases we will be able to attend to your request or terminate the use immediately, since it is possible that due to some legal obligation we need to continue processing your Personal Data. Likewise, you must consider that, for certain purposes, the revocation of your consent will imply that we cannot continue to provide you with the service you requested, or the conclusion of your relationship with us.

To revoke your consent, you must submit your request at our offices or via email informes@mexicoconsentido.com.

The revocation of consent can be made at any time, without retroactive effects being attributed. To start the revocation process, you must indicate precisely the consent you wish to revoke in writing to the addresses indicated above or to the email: informes@mexicoconsentido.com. The request, in writing and/or electronic, for access, rectification, cancellation or opposition, must contain and accompany the following:

A) The full name of the owner and address or other means to communicate the response to your request.

B) The documents that prove the identity or, where appropriate, the legal representation of the owner.

C) The clear and precise description of the Personal Data with respect to which one seeks to exercise any of the aforementioned rights, and

D) Any other element or document that facilitates the location of Personal Data.

E) In the case of rectification requests, the owner must indicate the modifications to be made and provide the documentation that supports their request.

"MEXICONSENTIDO" will notify the owner in fifteen business days, counted from the date on which the request for access, rectification, cancellation or opposition was received, the determination adopted so that, if appropriate, it becomes effective . within fifteen days from the date on which the response is communicated. In the case of requests for access to Personal Data, the delivery will proceed, after proving the identity of the applicant or legal representative, as appropriate. The aforementioned terms may be extended only once for an equal period; as long as the circumstances of the case justify it.

The obligation of access to information will be deemed fulfilled when the Personal Data is made available to the owner; or, through the issuance of simple copies, electronic documents or any other means that "MEXICONSENTIDO" provides to the owner.

In the event that the owner requests access, to the data, to a person who is presumed to be responsible and this person turns out not to be, it will suffice that the owner be so indicated by any of the printed media (letter of origin) or electronic (email, optical media, etc.), to have the request fulfilled.

"MEXICONSENTIDO" may deny access to Personal Data, or to rectify or cancel or grant opposition to their treatment, in the following cases:

A) When the applicant is not the owner of the Personal Data, or the legal representative is not duly accredited for it.

B) When the applicant's Personal Data is not found in its database.

C) When the rights of a third party are infringed.

D) When there is a legal impediment, or the resolution of a competent authority, that restricts access to Personal Data, or does not allow their rectification, cancellation or opposition.

E) When the rectification, cancellation or opposition has been previously made.

The aforementioned refusal may be partial, in which case "MEXICONSENTIDO" will make the access, rectification, cancellation or opposition required by the owner.

In all the above cases, "MEXICONSENTIDO" must inform the reason for its decision and communicate it to the owner, or where appropriate, to the legal representative, within the terms established for this purpose, by the same means by which it was carried out. carry out the request, accompanying, where appropriate, the relevant evidence. "MEXICONSENTIDO" will not be obliged to cancel the Personal Data when:

A) It refers to the parts of a Private, social or administrative Contract and are necessary for its development and fulfillment.

B) They must be treated by legal provision.

C) Obstructs judicial or administrative actions related to fiscal obligations, the investigation and prosecution of crimes or the updating of administrative sanctions.

D) They are necessary to protect the legally protected interests of the owner.

E) They are necessary to carry out an action based on the public interest.

F) They are necessary to comply with an obligation legally acquired by the owner.

If the cancellation is appropriate, "MEXICONSENTIDO" will establish a blocking period with the sole purpose of determining possible responsibilities in relation to its treatment until the legal or contractual limitation period of these, and notify the owner or his representative in the response to the cancellation request, which is issued within a period of twenty business days, carry out the blocking within fifteen business days and after the blocking period, carry out the corresponding deletion.

The blocking period will be up to the corresponding legal or contractual limitation period.

How can you limit the use or disclosure of your personal information?

In order for you to limit the use and disclosure of your personal information, we offer you the following means:

1 Your registration in the Public Registry to Avoid Advertising, which is in charge of the Federal Consumer Attorney's Office, so that your Personal Data is not used to receive advertising or promotions from companies of goods or services, which They will be sent to you and to the contacts registered for this purpose. You can modify this indication at any time by sending an email to informes@mexicoconsentido.com

The use of tracking technologies on our website

In our Internet portal we can use cookies, web beacons and/or similar technological elements, to obtain information, such as the following: (a) your type of browser and operating system; (b) web pages you visit; (c) links you follow; (d) IP address; (e) sites you visited before entering ours; (f) user recognition; (g) detect salient information; and (h) measure some traffic parameters. In the "help" section found in the toolbar of most browsers, it will tell you how to prevent accepting new cookies, how to make the browser notify you when you receive a new cookie, or how to disable all cookies.< /p>

The cookie is a small file that a web server sends to your computer, which is stored on your computer's hard drive, meaning that as soon as you enter our website again we can use the information stored in the cookie , such as your preferences, to facilitate the use of our Internet portal. The cookie does not allow us to know your personal identity, and this will only happen, in the event that you expressly choose to provide it to us. A large part of the cookies expire after a certain period of time, or they can be deleted by you at any time. You can set your browser to notify you when you receive a cookie so that you can accept or reject them.

How do we use cookies in "MEXICONSENTIDO"?

They are session or temporary cookies that remain in the cookie file of your browser at the time of your visit to our website and also persistent cookies for repeat visits. The main functions performed by both types are the following:

- Personalized experience:

Cookies help us differentiate one user from another when they visit the website and allow you to interact with various features of our platform. The following points depend on cookies:

• Memorize country and language.

• Selection of the tours of your choice.

• View specific search history and destinations you have already visited.

• Notifications about tours that may be of interest to you.

- Analytical projections.

They help with better analysis to optimize our website by anonymously tracking the links and features that are used most frequently. The information is captured to create anonymous statistics that are used to identify areas of opportunity and successes on the website. Cookies play an important role in order to offer an optimal experience on the site.

How can I manage the use of cookies?

You can decide not to allow cookies to be stored in your browser, however, you should be aware that some of the main features of the website you will not be able to use. Otherwise, basic searches will work fine.

To use prevent the use of cookies you can modify the browser settings to receive notifications each time cookies are used or to block storage altogether. You can also choose to delete the ones that are already stored. The settings depend on the browser you use. In the "Help" section it will be easier to locate this option.

If cookies are necessary for the functionality of the "MEXICONSENTIDO" website, your consent is not required for their use. Cookies expire after leaving the main web page of "MEXICONSENTIDO". However, persistent or third-party cookies require your consent for the selections and preferences made on the site. By selecting the "Accept cookies" option, you declare your approval to use them.


They are very important so that the user can navigate the site and use all the functions.


They are imposed by an organization outside the website that the user visits. They are basically managed by the marketing or data analysis area.


They are temporary and are stored in the user's browser until they stop using their browser, that is when the cookies are completely deleted.


Cookies are deleted when the browser is closed. They are necessary so that it remembers the user's preferred settings and is thus provided automatically.

Exclusion of liability of website.

Our Website may contain links to external websites that do not correspond to "MEXICONSENTIDO" and, therefore, have no relationship with us.

The Personal Data that they provide through these portals or Internet sites that are not contemplated by this Privacy Notice and their Treatment is not the responsibility of "MEXICONSENTIDO" We recommend you review and read the privacy policies, as well such as the terms of use of such external websites before using them.

How can you find out about changes to this Privacy Notice?

This Privacy Notice may undergo modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; of our privacy practices or changes in our business model.

We reserve the right to change this Privacy Notice at any time at the discretion of its administrators. The latest update in Privacy Policies, as well as any change in the Privacy Notice, can be consulted on our page www.mexicoconsentido.com, privacy notice section. The modifications or updates that are made, will enter into force at the moment they are published on the website www.mexicoconsentido.com/esp, on its affiliated sites or in any means of communication used to publish it, so it is recommends its continuous revision.

If the user uses the services on any of the "MEXICONSENTIDO" sites, it means that they have read, understood and agreed to the terms set forth above. If you do not expressly oppose this notice and its updates, it is understood that you have given your tacit consent in terms of article 8 of the LFPDPPP.

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